Purchase Policy

Our goal is to make your purchasing experience easy, efficient, and equitable, so we can get you on your way to tours as quickly as possible. The following policy is designed to ensure your satisfaction and understanding of the purchase process on our sites and mobile applications, including without limitation www.pamasonictemple.org, and www.pagrandlodge.org (collectively, the “Site”). This Purchase Policy applies to any purchases on our Site made on or after January 1, 2021, including any primary ticket sales and ticket resale transactions. Please also review our Terms of Use, which govern your use of our Site, and your purchase, possession, or use of any tour tickets, products, or services. If you have any questions, please contact.

  1. Currency

All tour ticket prices are stated in U.S. Dollars.

  1. Payment Methods

We accept several methods of payment to accommodate your needs, including (among others) Visa, MasterCard, American Express, and Discover.

  1. Who You Are Buying From

Masonic Library & Museum of Pennsylvania. Tickets that are obtained from unauthorized sources, and not directly through our Site, may be lost, stolen, or counterfeit, and, if so, are void.

  1. Pricing and Availability

Available here: https://pamasonictemple.org/reserve-tickets/

  1. Order Confirmation and Processing

Your order is confirmed when we send you a confirmation, in the form of a confirmation page or email (“Order Confirmation”).

If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation. If you do not receive any communcation, you may call us at 215-988-1810 during office hours (Monday-Friday, 8:30AM – 4:30PM, US Eastern time.)

  1. Cancelled tours

If a tour is canceled by the Masonic Library & Museum, no action is required to obtain a refund; we will issue a refund to the original method of payment used at time of purchase. In some cases, we may also give you the option to choose either another tour time and date, or a refund; if so, we will send you a notification explaining your options. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled tour.

  1. Refunds

All sales are final and refunds are only allowed in limited circumstances, as explained in section above. Before purchasing tickets, carefully review your tour time and date. If you fail to appear at the corresponding date and time of a purchased tour ticket, you will not be contacted by us. You must take the initiative and contact us to arrange a refund or to transfer to another tour date/time.

If a refund is issued, it will be processed to the original method of payment used at time of purchase. We cannot issue a refund to a different credit or debit card. If your credit card or debit card number has changed, but is for the same account (e.g., a new card has been issued for the same account), the refund will be processed to that account.

Chargebacks and Other Refund Prohibitions. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card or other method of payment you used to purchase tickets from the Site. Should you do so, your tickets are subject to immediate cancelation, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist, and from any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

  1. Account, Order, and Billing Information Verification

All information on accounts and orders must be valid and are subject to verification. Orders are subject to credit card approval, and are processed only after the billing address associated with your credit card and other billing information have been verified. Orders that are placed, or attempted to be placed, using an account with any information that is found to be false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holder—such as name, address, email address, phone number, IP address, or other account or billing information—are subject to cancelation, at any time. Furthermore, if your order is canceled for any of the foregoing reasons, we may sell your tickets to another customer without further notice.

  1. Delivery options

When you arrive for your scheduled tour, you must provide either a printout of your order confirmation or display it on your mobile device. An employee may ask for your name, which must match the name on the online order and provide you with printed tickets. We will not ask for photo ID and we are not responsible for someone impersonating you or your purchase.

  1. Multiple Browser Windows

When ordering tickets online with us, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets, or errors occurring during the purchase process.

  1. Limitation of Liability

There are doors, stairs, artwork, and rugs throughout the building. Stay alert at all times before, during, and after the tour. If you are hurt, immediately ask an employee (the tour guide, most of the time) for directions to a medical station. You voluntarily assume all risks and danger incidental to the tour for which the ticket is issued, whether occurring before, during or after the tour, and you waive any claims for personal injury or death against us, management, facilities, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners, and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Please see the Limitation of Liability section in the Terms of Use for additional limits on our liability.

You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness—including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after your tour, and regardless of how caused or contracted—and you hereby waive any and all claims and potential claims against Grand Lodge of Pennsylvania F&AM, Masonic Library & Museum, and individual employees—and against any companies affiliated with Grand Lodge of Pennsylvania F&AM, Masonic Library & Museum—relating to such risks, hazards, and dangers.

  1. License; Ejection and Cancelation; No Redemption Value

You agree to comply with all of our applicable rules, policies, terms, and conditions. We reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Management deems disorderly, who uses vulgar or abusive language, or who fails to comply with our rules. Breach of terms or rules will terminate your license to attend the tour without refund. A ticket is a revocable license and admission may be refused. A ticket is not redeemable for cash.

  1. Late Arrivals

Guided tours will begin promptly at their scheduled start times. We recommend you arrive ten to fifteen minutes before your tour is scheduled to begin. If you arrive at the building after your scheduled tour is to begin, we cannot guarantee a staff member will be able to catch you up with your tour, and you may either attend another tour later that day or have your ticket refunded by the entire amount you paid.

  1. Languages

Guided tours are only available in American English. A printed transcript of a translation in another language might be available, but not guaranteed.

  1. Recording, Transmission and Exhibition

You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the tour occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct during the tour. You grant permission to us, our partners, licensees and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf. In the case of virtual events, you may view the virtual event solely for your own personal purpose. You may not record, copy, publicly exhibit, transmit, or distribute any virtual event through any means, resell views of any virtual event, or allow others to watch a virtual event.